Contact

Shipping and Tracking Information

Each order is prepared with care and dispatched from Japan, making its way to you across borders and landscapes.

For shipments via EMS or Air Small Packet, we kindly recommend tracking your parcel through your local postal carrier’s website, where you’ll find the most accurate and timely updates.

For customers in the United States, tracking is available via the United States Postal Service:
https://www.usps.com

Should you need any assistance during your order’s journey, our team is here to help.

Wholesale Inquiries

At Sumire Tea, we believe in sharing the quiet elegance of Japanese nature through every cup.

We welcome thoughtful partnerships with retailers, restaurants, and hospitality brands who wish to bring the spirit of Japanese tea to their community. Whether you seek to offer our tea in your store or collaborate on a curated project, we would be delighted to hear from you.

All wholesale inquiries are carefully considered, and we look forward to learning how we might work together.

Customer Care

We understand that mindful living is often found in the small details. If you have any questions about our teas, your order, or our service, we invite you to visit our Frequently Asked Questions page.

For anything more personal, please reach out to us. We respond to most inquiries within two to three business days, with the same calm attentiveness that guides all we do.

Business Hours

Sumire Tea Customer Care
Monday through Friday, 9:00 AM to 4:00 PM Japan Standard Time
We observe national holidays in Japan and a short rest period during the New Year season.